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A brighter future for in-home care is on the horizon!

Change can feel like a big deal, but when it means more choice, flexibility, and support designed just for you, it’s something to get excited about! The way aged care support is delivered in Australia is evolving, and here at New Horizons, we’re ready to guide you every step of the way.

For over 55 years, we’ve been dedicated to supporting people to live their best lives. As we look towards the new Support at Home program, our commitment to your wellbeing is stronger than ever. Let’s explore what these positive changes mean for you.

What's Changing? Introducing the New 'Support at Home' Program

The Australian Government is simplifying in-home aged care.

Currently, you might be familiar with the Home Care Package (HCP). From 1 November 2025, this program will be called Support at Home.

The goal is simple: to give you more choice and control over your care. The new system is designed to be more personal, flexible, and easier to navigate. It will focus on your individual needs and goals, creating a support plan that’s tailored specifically to you.

What this means for you and your supports

Whether you’re already receiving support from us or are just starting to think about your options, we want you to feel confident and informed.

If you’re an existing New Horizons client

Please be reassured, your support will continue. Your wellbeing is our absolute priority, and we will ensure a smooth and simple transition for you.

  • For Home Care Package (HCP) clients: You will automatically move over to the new Support at Home program. We’ll be in touch well before the changes happen to talk you through what your new plan will look like and answer all your questions. There will be no interruption to your services.

  • For Commonwealth Home Support Programme (CHSP) clients: If you are a CHSP client, nothing changes for you on the 1st of November. The Government has indicated changes will take effect to CHSP no earlier than July 2027. 

Our promise is to make this process seamless, keeping you informed and supported at every stage.

If you’re new to Aged Care

This is a fantastic time to start planning for your future! The new Support at Home program will make it easier than ever to access the right support for your needs. Our friendly team can help you understand the process, from the first assessment to designing a personalised plan that helps you achieve your goals and maintain your independence at home.

New Horizons: your partner for a positive future 

With our deep experience in disability, mental health, and community support, we understand that great care is about more than just services – it’s about partnership, respect, and helping you live a fulfilling life.

We’re here to help you:

  • Understand the changes in simple, clear terms.

  • Navigate the new assessment process with confidence.

  • Design a support plan that makes the most of your individual budget.

  • Ensure a seamless transition to the new program with no stress.

We’re excited about these changes and the new possibilities they open up for you to live independently and well.

Frequently Asked Questions

Here are a few commonly asked questions about the new Support at Home program.

When is the Support at Home program being rolled out?

The new Support at Home program will replace the Home Care Packages Program and Short-Term Restorative Care Program from 1 November 2025.

The Commonwealth Home Support Program will transition to the new program no earlier than 1 July 2027.

I am a New Horizons client. What do I need to do?

Nothing! Our team will be reaching out to you proactively to ensure you understand the changes and any required next steps.

If you'd like to reach out to us at any point, that's fine too. Just have your questions ready and  email us at [email protected]

You can also speak to one of our dedicated Support at Home team members at 0428 610 178.

I am new to aged care. Can you help?

Of course! We would love to chat to you about what services New Horizons can offer you based on your location. Contact us at 1300 726 372 and we can explore options together.

How much is Support at Home going to cost?

Click here to view the updated Support at Home prices that will come into effect on 1 November 2025.

Where can I find out more?

The official Government Support at Home website is a great place to start. There, you can subscribe to the Government's  aged care newsletters and mailing lists for official and regular updates.

Let's chat about your next steps

More questions? Our dedicated team is here to help. Get in touch for a friendly, no-obligation chat about how we can support you on your journey.

  • Email us today at [email protected] 
  • Or fill out our online contact form below to connect with us.
Get in touch with us today and learn how we can support your wellbeing journey.
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